How can we help?

QuickTrade is New Zealand's trusted marketplace for connecting homeowners with verified local tradespeople. Whether you need a plumber, electrician, builder, or cleaner — QuickTrade makes it fast, safe, and easy.

Click "Sign Up" and choose whether you're a homeowner or a tradesperson. You can sign up with your email address or with a Google account. It only takes a minute.

Yes — QuickTrade supports all major NZ regions including Auckland, Wellington, Christchurch, Hamilton, Tauranga, Dunedin, and more.

Yes. Homeowners can post one job and view worker profiles for free. Workers can apply for jobs and build their profile at no cost. Optional premium plans unlock additional features.

Click "Post a Job" from the navigation bar or your dashboard. Describe the work needed, set your budget (fixed price or hourly), add photos if helpful, and choose your location. Your job goes live immediately.

Yes — you can edit job details while the job is still open. Go to your job in the homeowner dashboard and click Edit.

You'll receive quotes from interested workers. You can view each worker's profile, ratings, reviews, trade licences, and portfolio before deciding. Our comparison view lets you evaluate quotes side by side.

Job Templates let you save common job types (like "annual heat pump service") so you can repost them quickly in future. Find them in your homeowner dashboard under Templates.

Yes — you can send a Direct Job Request to any worker you've favourited or previously worked with. Go to their profile or your Favourites list and click "Send Direct Request".

When you accept a quote, you fund the job escrow via Stripe. The money is held securely until the job is complete and you approve the work. Once you release payment, the worker is paid automatically (minus the platform commission).

The worker receives payment once you mark the job as complete and approve it. For milestone-based jobs, each milestone is paid out separately as it is approved.

QuickTrade charges workers a 5% platform commission, deducted automatically at payment release. Homeowners pay no transaction fees. All prices include 15% GST.

We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Bank transfer (BACS) is also available for larger jobs.

If a job is cancelled before work starts, the escrow is refunded minus any processing fees. If there's a dispute about completed work, our team will review and determine the appropriate resolution.

Yes — QuickTrade occasionally issues promo codes. Enter your code at the payment step. You can also earn platform credits through our referral programme.

Complete your profile (photo, bio, skills, trade licences, portfolio), get verified, and earn positive reviews. Verified workers with strong profiles appear higher in search results. You can also turn on "Available Now" to show you're ready for work.

Go to your worker dashboard and click "Verify Identity". Upload a valid NZ Driver's Licence or Passport. Our team reviews submissions within 1–2 business days.

In your worker dashboard, go to "Trade Licences". Upload certificates for any trade licences you hold (LBP, Electrical, Plumbing, Gas, etc.). These display as badges on your public profile.

Yes — go to "Service Packages" in your worker dashboard to create packages (e.g. "Heat Pump Service — $150 fixed"). Homeowners can book these directly from your profile.

Set your weekly availability in the "Availability" section of your dashboard. You can also toggle "Available Now" on or off from your dashboard header to show live availability to homeowners.

Go to "Payout Setup" in your worker dashboard to connect your bank account via Stripe Connect. You'll need your NZ bank account and IRD number. Payouts are processed within 2–5 business days of job approval.

Workers can upload a government-issued photo ID for identity verification. They can also upload trade licence certificates, complete background checks, and add a WorkSafe NZ compliance checklist. Verified badges are displayed on worker profiles.

Before releasing payment, you can raise a dispute through the Platform. Go to the job and click "Raise Dispute". Our team will review the evidence from both parties and determine a fair outcome.

Yes — after a job is completed, both homeowners and workers can leave a review. Reviews help maintain quality and trust across the platform. Workers can respond to reviews publicly.

All payments are processed by Stripe, which is PCI DSS Level 1 certified — the highest level of payment security. QuickTrade never stores your card details.

Yes — QuickTrade supports dual-role accounts. You can toggle between your worker and homeowner dashboards from the menu in your profile.

Go to Settings → Security. If you signed up with Google, you manage your password through Google's account settings.

Go to Settings and scroll to the "Delete Account" section, or email support@quicktrade.co.nz. Note that active jobs or pending payments must be resolved before deletion.

Go to Settings → Notifications to manage email, SMS, and push notification preferences. You can also use the unsubscribe link in any email.